Return and Refund Policy
At Zeronyxa LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, our return and refund policy is designed to be simple, transparent, and fair for all customers.
30-Day Return Window
Customers have thirty days from the date of delivery to request a return. Requests submitted after this period may not be eligible for return or refund.
Eligibility for Returns
To qualify for a return, items must be unused, unwashed, and in the same condition as received. Products must be returned in their original packaging. Proof of purchase or order confirmation is required to process all returns.
How to Initiate a Return
To request a return, please contact our customer support team using the contact information provided below during business hours. Customers must include their order number and reason for return. Once the return request is approved, Zeronyxa LLC will provide a prepaid return shipping label along with return instructions. Items sent back without prior authorization will not be accepted.
Return Shipping Costs
Zeronyxa LLC covers the cost of return shipping for all approved returns by providing a prepaid return shipping label. Customers are not responsible for return shipping fees.
Restocking Fees
Zeronyxa LLC does not charge any restocking fees for returned items.
Refund Process
Once your returned item is received and inspected, you will be notified regarding the approval or rejection of your refund. Approved refunds are processed to the original payment method within five to seven business days. Please note that additional processing time may be required by your bank or card issuer before the refund appears on your statement.
Damaged Items or Order Issues
Customers are encouraged to inspect their orders upon delivery. If an item arrives damaged, defective, or incorrect, please contact us within seven days of delivery so the issue can be reviewed and resolved promptly.
Exchanges
Zeronyxa LLC does not offer direct exchanges. To receive a different item, customers should return the original item following the return process and place a new order once the return is approved.
Order Cancellations
Order cancellation requests must be submitted as soon as possible. Orders that have not yet been processed or shipped may be canceled. Once an order has shipped, it becomes subject to the standard return policy.
Shipping Information
Zeronyxa LLC ships only within the United States. International shipping is not available at this time. Orders are processed within one to two business days, excluding weekends and holidays. Standard shipping is free and typically delivers within three to seven business days.
Accepted Payment Methods
We accept secure payments through major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed through secure payment systems to protect customer information.
Contact Us
For questions regarding this Return and Refund Policy or assistance with a return, please contact us using the information below.
Company Name: Zeronyxa LLC
Website: zeronyxa.com
Email: support@zeronyxa.com
Phone: +1 407-415-7228
Address: 4021 Rice Rd Plant City, FL 33566 United State
Customer Service Hours: Monday–Friday 9AM–5PM EST
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