- Express delivery and free returns within 30 days
- support@zeronyxa.com
- 01634 830303
At Zeronyxa, we want every customer to shop with complete confidence. If for any reason you are not fully satisfied with your vacuum cleaner purchase, our flexible refund and return policy ensures a smooth and hassle-free process.
Items can be returned within 30 days of delivery.
Products must be unused, undamaged, and returned in their original packaging.
Proof of purchase (order number or receipt) is required.
⚠️ Please note: Customized, clearance, or final-sale items may not be eligible for return unless they arrive damaged or defective.
If your vacuum cleaner arrives damaged, defective, or with missing parts:
Contact our support team within 7 days of delivery.
Provide clear photos of the damaged item and packaging.
We’ll arrange for a replacement or full refund at no extra cost to you.
Once your returned item is received and inspected, we’ll notify you of approval.
Approved refunds are processed within 5–10 business days back to your original payment method.
Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).
If you wish to exchange your vacuum cleaner for another model or design:
Simply initiate a return and place a new order.
Our team will guide you to ensure a smooth and quick exchange process.
To initiate a return, please contact our support team at:
📧 support@zeronyxa.com
Include your order number, product details, and the reason for return. Our Sales Support Team will provide instructions and assist you throughout the process.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure safe return delivery.
If you have any questions regarding refunds, returns, or exchanges, feel free to reach out:
📧 Email: support@zeronyxa.com
📍 Address: 1218 Walton Blvd, Michigan 48307, USA
📞 Phone: 01634 830303
🌐 Website: www.zeronyxa.com
